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Great post and one that I will refer to when I get the time to post on my blog soon.
SPEED is one critical area but more importantly is the intent and the quality of the engagement. A single tweet do have those power and is especially effective if tweeted with emotion rather than logic.
Steven,
Short-termism is still a good tactic, but it all depends on the angle of the tactic and if it fits into the overall scheme of the strategic goal.
Congo,
The intent can be in the form of a product as well, that's the difference between consumers perception on what's value and what's quality. If you make a good product and it's not the cheapest you're still trying to help with your intent, altruism isn't charity, it's' how we know why you're helping.